dh777 Privacy Policy

1 Introduction & Scope

This Privacy Policy describes how dh777 — the online sports betting and casino platform accessible at dh777.io — collects, uses, stores, shares, and protects the personal information of its players and website visitors. It applies to all interactions with the dh777 platform, whether accessed via desktop browser, mobile browser, or any other supported interface.

dh777 is committed to handling your personal information with transparency, security, and respect. We operate a safe and reliable platform serving players primarily across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our data practices are designed to be consistent with widely recognised principles of responsible data stewardship.

This policy should be read alongside dh777's Terms and Conditions (available at /terms-conditions) and our Responsible Gaming Policy (available at /responsible-gaming), both of which are incorporated by reference into this Privacy Policy. In the event of any conflict between this Privacy Policy and the Terms and Conditions regarding data matters, this Privacy Policy shall prevail.

2 Data We Collect

dh777 collects personal data from you directly — when you register, deposit, or contact support — and automatically, through your use of the platform. The categories of data we collect are described below.

2.1 Registration & Identity Data

When you create a dh777 account, we collect: your full legal name, date of birth, gender (optional), mobile phone number, email address, and your preferred language and currency settings. This information is required to open your account and is used throughout the account lifecycle.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may request and retain copies of government-issued identity documents — such as a National ID Card, passport, or driving licence — together with proof of address documents such as a utility bill or bank statement. We may also collect a selfie or live photo to confirm that the document belongs to you. KYC data is stored securely and accessed only by authorised compliance personnel.

2.3 Financial & Transaction Data

We collect details of all deposits and withdrawals made through your dh777 account, including transaction amounts in BDT, timestamps, payment method type (e.g., bKash, Nagad, Visa), and transaction reference numbers. For mobile banking payments, we collect the mobile number associated with your bKash, Nagad, Rocket, or Upay account. We do not store full card numbers, CVV codes, or mobile banking PINs.

2.4 Betting & Gaming Activity Data

We maintain a complete record of all bets placed, casino games played, wager amounts, game outcomes, session durations, and account balance changes. This data is essential for fair-play verification, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

When you access dh777, our servers automatically collect: your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and pages visited on the platform. This data is used for security monitoring, fraud detection, and platform performance optimisation.

2.6 Communications Data

When you contact our support team via live chat, email, or WhatsApp, we retain a record of the conversation, including any attachments or screenshots you share. This data is used to resolve your query, train our support team, and maintain an audit trail of customer interactions.

Summary of data categories collected:

3 How We Use Your Data

dh777 uses the personal data we collect for the following purposes:

• Account creation and management: To open, verify, and maintain your dh777 account, including processing your registration, validating your identity, and managing your account settings and preferences.
• Processing transactions: To facilitate deposits and withdrawals via your chosen payment method, reconcile transaction records, and investigate any payment disputes or discrepancies.
• Delivering gaming and sportsbook services: To provide access to casino games, live dealer tables, sports betting markets (including BPL, IPL, T20, and international cricket), and all other features of the dh777 platform.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, unauthorised access, money laundering, and other prohibited conduct as described in our Terms and Conditions.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling and to enforce deposit limits, session limits, cooling-off periods, and self-exclusion requests made by players or required by our responsible gaming obligations.
• Legal and regulatory compliance: To comply with applicable AML, KYC, and data retention obligations, and to respond to lawful requests from relevant authorities where required.
• Customer support: To handle your queries, complaints, and feedback submitted via live chat, email, or WhatsApp support channels.
• Platform improvement: To analyse aggregated, anonymised usage data to improve platform performance, user experience, game selection, and support quality.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your marketing preferences. See Section 11 for full details and opt-out options.

dh777 will not use your personal data for any purpose that is incompatible with the purposes stated in this section without providing prior notice and, where required, obtaining your consent.

4 Legal Basis for Processing

dh777 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and dh777 — specifically, operating your account, processing transactions, and delivering gaming services. Without this processing, dh777 cannot provide its services to you.
• Legal obligation: Processing that dh777 is required to carry out to comply with applicable legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, and the enforcement of responsible gaming requirements such as age verification and self-exclusion.
• Legitimate interests: Processing carried out in pursuit of dh777's legitimate business interests, provided that those interests are not overridden by your rights and interests. This includes fraud detection, security monitoring, platform analytics, and support quality improvement. dh777 has assessed these interests and determined that they are proportionate and that adequate safeguards are in place.
• Consent: Where dh777 relies on your consent as the legal basis for processing — primarily for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for marketing does not affect your ability to hold and use a dh777 account.

5 Data Sharing & Third-Party Transfers

dh777 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer partners to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and applicable financial regulations.
• Identity verification providers: To carry out KYC checks, we may share your identity documents and personal details with authorised third-party verification services. These providers are contractually bound to process your data solely for verification purposes.
• Fraud detection and AML services: We use specialist third-party tools to monitor transactions and platform activity for signs of fraud, money laundering, and other financial crimes. These tools process data on our behalf under strict data processing agreements.
• Game providers and platform technology partners: The casino and sportsbook software powering dh777's platform is provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may receive your session data to render games and verify game outcomes, but they do not receive your full identity profile.
• Legal and regulatory authorities: dh777 will disclose your personal data to law enforcement, financial intelligence units, or other competent authorities where we are legally required to do so, or where we believe in good faith that disclosure is necessary to prevent serious harm or financial crime.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of dh777's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

6 Cookies & Tracking Technologies

dh777 uses cookies — small text files stored on your device — and similar technologies to support the operation of the platform and improve your experience. The following categories of cookies are used on dh777.io:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and enable core security functions such as CSRF protection. You cannot opt out of strictly necessary cookies without losing access to the platform.
• Performance and analytics cookies: These cookies collect anonymised or pseudonymised data about how players navigate and use the platform — for example, which pages are visited most frequently, where users encounter errors, and how long sessions last. This data is used solely to improve platform performance and user experience.
• Functional cookies: These cookies remember your preferences — such as your preferred language, odds format, or sports category — to personalise your experience on return visits.

dh777 does not use third-party advertising or retargeting cookies to track your activity across other websites or serve you targeted advertisements on external platforms. We do not participate in cross-site behavioural advertising networks.

You can manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the platform and may prevent you from accessing your account. Disabling performance or functional cookies will not affect your ability to use core platform features but may result in a less personalised experience.

7 Data Retention

dh777 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

When personal data is no longer required and its retention period has expired, dh777 will securely delete or anonymise that data in a manner that prevents reconstruction of your personal profile.

8 Data Security

dh777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and dh777's servers;
• Encryption at rest for sensitive data categories including identity documents, KYC records, and payment reference data stored in our databases;
• Role-based access controls limiting access to personal data to authorised personnel whose job functions require it, with all access logged and audited;
• Multi-factor authentication for dh777 administrative and support systems that handle personal data;
• Real-time intrusion detection and monitoring of network and application-layer activity to identify and respond to security threats promptly;
• Regular security assessments including penetration testing and vulnerability scanning of the dh777 platform infrastructure;
• Formal data breach response procedures to detect, contain, investigate, and notify affected parties of any confirmed data security incident.

While dh777 takes every reasonable precaution to protect your data, no online system can guarantee absolute security. You play an important role in your own data security by keeping your account credentials confidential, using a strong unique password, and logging out of your account when using shared devices. If you suspect your account has been compromised, contact our support team immediately via live chat or email.

9 Your Rights as a Data Subject

As a dh777 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected], clearly stating the right you wish to exercise and providing sufficient detail to allow us to identify your account and process your request efficiently.

• Right of access: You have the right to request a copy of the personal data dh777 holds about you. We will provide this in a structured, commonly used format within 10 business days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details such as your email address or mobile number directly in your account settings.
• Right to erasure: In certain circumstances, you have the right to request that dh777 delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and there is no overriding legal basis for continued processing. Note that we may be required to retain some data for legal and regulatory compliance purposes even after an erasure request is honoured.
• Right to restriction of processing: You may request that dh777 restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a structured, machine-readable copy of the data you have provided to dh777 and to transmit it to another service provider of your choosing.
• Right to object: You have the right to object to the processing of your data where dh777 relies on legitimate interests as the legal basis. You may also object at any time to the processing of your data for direct marketing purposes, with immediate effect.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal is effective from the date it is received; it does not affect the lawfulness of processing carried out prior to withdrawal.

dh777 will respond to all data rights requests within 10 business days. Where a request is particularly complex or where we are handling a large volume of requests, we may extend this period by a further 10 business days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless a request is manifestly unfounded or repetitive, in which case we reserve the right to charge a reasonable administrative fee.

10 Children & Minors

dh777 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. All registrations require a date of birth declaration, and dh777 reserves the right to request documentary proof of age from any account holder at any time.

If dh777 discovers or has reasonable grounds to suspect that a registered account belongs to a person under the age of 21, that account will be immediately suspended. Any real-money balance held in the account will be withheld pending age verification. If the account holder is confirmed to be under 21, the account will be permanently closed, any wagering activity will be voided, and any remaining balance will be handled in accordance with applicable law.

11 Marketing Communications

With your consent, dh777 may send you promotional communications about bonuses, new games, sports betting offers, seasonal promotions (such as Eid or BPL season specials), and platform updates. These communications may be delivered via email, SMS, WhatsApp message, or in-platform notification, depending on your preferences and the contact details registered to your account.

You can manage your marketing preferences at any time through your account settings, or by contacting our support team at [email protected] with the subject line "Marketing Opt-Out". Opt-out requests will be processed within 5 business days, after which you will no longer receive promotional communications through the channel(s) you have specified.

Please note that opting out of marketing communications does not affect transactional messages — such as deposit confirmations, withdrawal notifications, security alerts, or important account updates — which we will continue to send regardless of your marketing preferences, as they are necessary for the operation of your account.

dh777 does not purchase third-party marketing lists or send unsolicited bulk email. All marketing messages from dh777 will clearly identify the sender as dh777 and will include a clear opt-out mechanism in the message itself. If you receive a communication that appears to be from dh777 but does not include an opt-out option, please report it to our support team as it may be a fraudulent communication.

12 Changes to This Privacy Policy

dh777 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players via a prominent notice on the dh777 platform home page, and where practical, by email or in-platform notification to registered accounts, at least 7 days before the changes take effect.

The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent amendment. Your continued use of the dh777 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must cease using the dh777 platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how dh777 protects your personal information. Archived versions of previous Privacy Policy documents are available on request from our support team.

13 Contact & Complaints

If you have any questions, concerns, or complaints about how dh777 handles your personal data, or if you wish to exercise any of your data rights as described in Section 9, please contact our Data Support team using the details below. All privacy-related enquiries are handled by our dedicated compliance team and will be acknowledged within 2 business days.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the dh777 platform
• WhatsApp: Available 09:00 – 24:00 BST (UTC+6)

dh777 is committed to resolving all privacy-related complaints fairly and promptly. If you submit a formal complaint, we will investigate the matter and provide you with a written response within 15 business days. In complex cases, we may request additional information from you to complete our investigation, and we will keep you informed of progress throughout the process.